General Terms and Conditions
Thank you for your interest in ELFCAM and our products. Please read the general conditions of sale (CGV) carefully. By registering, logging in, using our services or taking other actions, You acknowledge that you have read and understood, and agree to the terms and conditions listed. By accepting our conditions, you accept all constraints and you allow ELFCAM to reserve the right to modify the general conditions at any time without notice. You can log in to our site to check the latest version.
Responsibility
Contracting Party, Conclusion of the Contract
Terms of Delivery
ELFCAM offers delivery options such as Fedex, DHL, Chronopost, Colissimo. Please note that orders qualifying as Free Delivery are shipped by Chronopost or Colissimo in French territory. If the customer needs to change the address or delivery method, the customer must pay the additional costs. For more information, you can visit the payment or shipping policy page.
You can also collect your items at:
ELFCAM
Building 4, 32 Avenue de l’épi d’or,
94800, Villejuif
during the following opening hours: 8:30 a.m. to 17:30 p.m. after confirmation.
Goods damaged during transport must be notified by the customer to the seller. And if any delay is caused by the logistics company, please notify your account manager as soon as possible.
We can guide you on repair procedures. But ELFCAM will not be responsible for any losses. In order for each customer to receive the items as quickly as possible, your order can be shipped in several packages at no additional cost to ELFCAM.
For air or sea transport, customers must be informed whether the goods must be collected at the airport or port. If customers can collect the goods from the airport or seaport, it is necessary to know the documents to prepare and the fees to pay. If customers cannot collect the merchandise, the home delivery service and fees must be negotiated in advance with the account managers.
Title Reserves
Each item delivered remains the property of ELFCAM until payment has been made in full. For entrepreneurs, the following provisions additionally apply:
We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved merchandise in the ordinary course of business; All claims arising from this resale are assigned to us in advance – regardless of any combination or mixing of the goods subject to retention of title with a new item – for the invoice amount, and we accept this assignment. You remain entitled to collect claims, but we may also collect them ourselves if you fail to meet your payment obligations.
Intellectual Property Rights and Confidentiality
If a third party were to assert rights against the customer in the event of infringement of industrial property rights or copyrights relating to the delivered products, the customer is obliged to notify them immediately. Where applicable with the support of the client, ELFCAM will have the right, but at its own expense, to conduct any negotiations with a view to a settlement or any resulting legal proceedings.
If the products supplied have been constructed in accordance with the design or instructions of the customer, the latter will indemnify ELFCAM against all claims, liabilities, charges and costs asserted by third parties due to infringement of patents, trademarks or samples. A reasonable advance on the costs of the legal proceedings will be granted to ELFCAM.
ELFCAM is obliged to use any knowledge of company secrets and information that can be classified as confidential, acquired within the framework of the contractual relationship only for the implementation of this contract. Both parties must treat all documents and information they receive during the execution of a contract as confidential and as long as such documents and information are not generally known.
These obligations will also remain in force after the end of the contract and will also be imposed on third parties in the event of authorized transfer of documents and information.
Right to retract
You have the right to cancel a contract within fourteen days. The cancellation period is fourteen days from the date on which you or a designated third party who is not the carrier received the goods.
To exercise your right of withdrawal, you must inform us (
ELFCAM SARL,
Building 4, 32 Avenue de l’épi d’or,
94800, Villejuif
contact@elfcams.com, France, telephone: +33 (0) 668549177) by means of a clear statement (for example, a letter sent by post, fax or e-mail) about your decision to cancel this contract, as well as the reasons for revoking it.
The right of withdrawal is not applicable to personalized items in the order or an individual request.
In order to maintain the cancellation period, you must send the notification of the exercise of the right of withdrawal before the expiration of the period.
Consequences of Cancellation
If you cancel this contract, you will be responsible for the cost of returning the goods. We will reimburse you for all costs (except for additional costs resulting from choosing a different delivery instead of the free standard delivery that we offer.) no later than fourteen days from the date on which notification of your revocation for this contract has reached us. Unless you agree otherwise, we will use the same payment method that you used in the original transaction for this reimbursement; we may refuse the refund until we have received the returned goods.
You must return the goods to us no later than fourteen days from the date on which you inform us of the cancellation of this contract. The cost of returning the goods will be your responsibility unless your return is due to an error on our part (you received an incorrect or defective item). And you will probably have to pay for a possible loss of value of the goods, if this loss of value is due to handling which is not necessary for the examination of the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- The supply of goods which are not prefabricated;
- the manufacturing was carried out according to your preferences;
- your determination is authoritative;
- the contracts are clearly tailored to your personal needs.
Model for Withdrawal Form
(If you want to cancel the contract, please fill in the information below and send it to us.)
At the address ELFCAM, 12 Avenue Général De Gaulle, 94550, Chevilly Larue
I/we (*) revoke the contract I/we have(*) concluded for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of customer(s)
Address of customer(s)
Signature of customer(s) (only for paper notification)
Date:
(*) Supprimer le cas échéant.
Warranties and Warranty Claims
Information about applicable additional warranties and their exact terms can be found with the product and on the special information pages on our website.
Customer Service: You can contact our customer service for questions, complaints and claims on weekdays from 8:30 a.m. to 17:30 p.m. by calling +33 (0) 668549177 or +33 (0) 749955099 or by email at contact address @elfcams.com.
Export and Import Licenses
The products and technical know-how provided by ELFCAM are intended to be used and remain in the country of delivery agreed with the customer.
The re-export of contract products – individually or integrated into a system – may require the customer to obtain a license and must be subject to the foreign trade regulations of the French Republic and the European Union or the other country of delivery agreed with the customer.
The customer must obtain information about these regulations himself in accordance with the provisions. Regardless of whether the customer specifies the final destination of the supplied contract products, he himself is responsible for obtaining all necessary licenses from the competent foreign trade authorities before exporting these products.
Any further delivery of contract products to third parties by the customer, with or without the knowledge of ELFCAM, requires at the same time the transfer of the conditions of the export license. The customer is responsible towards ELFCAM for compliance with these conditions.
