Return and refund
All returns must be accompanied by an RMA approved by Elfcam. Please follow the steps below for processing refunds, replacements or repairs.
1. Refunds
Refunds will be processed once Elfcam has received and inspected the returned items. It takes approximately 5 business days to receive the refund.
1. Click “Returns & Refunds” below or in your order pages to get started.
2. After obtaining authorization, return the items with the RMA form.
3. Elfcam will review the items once received.
4. Refunds will be processed based on your request.
2. Replacement
If the parts or items to be replaced are in stock, they can be shipped within one business day. If the items to be replaced are not in stock, your account manager will notify you once they have been shipped.
1. Click “Returns & Refunds” below to get started.
2. After obtaining authorization, return the items with the RMA form.
3. Elfcam will review the items once received.
4. The replaced product will be shipped.
3. Repairs
Free repair service is available for most items (except consumable products) during the warranty period. FS will ship the repaired items after testing and verifying them.
1. Click “Returns & Refunds” below to get started.
2. After obtaining authorization, return the items with the RMA form.
3. Elfcam will review the items once received.
4. Items will be shipped after repair and testing.
To request a refund or replacement, the return request must be submitted within 30 days of the delivery date. For items eligible for repair, the repair request must be submitted within the warranty period to qualify for free repairs. If the warranty period expires, repairs may still be offered, but an amount will be charged on a case-by-case basis.
Items must be returnable or have an authorized warranty period to benefit from Elfcam's return services.
Return FAQ
Where should I return the items?
Once your return is approved, you will receive an RMA form. The RMA form will instruct you to return the corresponding items.
How will I receive the refund?
In most cases, we will refund returned items using the original method you used. The amount can also be refunded to your ELFCAM account as a credit which can be used for future orders.
- Do I have to pay a restocking fee when returning products?
| Your return | You will recieve |
| Items are unused and new. | Full Refund |
| Wrong item shipped; The item does not match the description; The items are defective. | Full Refund |
| Items are previously used but not defective. | 75% of the purchase price of the item |
| Returned items are totally damaged. | 30% of the purchase price of the item |
- For replacement and exchange under warranty period
