Policy
ELFCAM SARL attaches great importance to the protection of your personal information. We treat your personal information confidentially and comply with the European Data Protection Regulation (GDPR) and Privacy Policy.
It is generally possible to use our website without providing any personal information. Personal information, such as names, addresses or email addresses, is always provided on a voluntary basis where possible. This data will not be passed on to third parties without your explicit permission.
Please take a moment to familiarize yourself with our Privacy and Cookies Policy and do not hesitate to contact us if you have any questions.
Collection of Personal Information
In order to provide you with ELFCAM Services, we will ask you to provide personal information based on the type of interaction you use with us (online, offline, by telephone, etc.). Our customers' personal information is an important part of our business. We have absolutely no right to market or share your personal information with third parties, except as described in this statement.
Personal Contact Information
This includes any information that would allow us to contact you personally, such as your name, shipping address, telephone number or email address. In some cases, this may be personal information that you provide to us about another person (for example, if you provide a friend's name and email address to share a shopping cart/product or articles registered with this individual).
We generally collect personal contact information regarding various activities, including website registration, email subscriptions, website community features, online purchases, customer service inquiries, and consumer feedback. . If you create an account with us, your personal contact information may be stored in your account profile.
Account Registration Information.
This is all the information needed to create an account on our website or to access your own account, such as your email address, username and password.
We only collect unique registration information for activities that require an account, such as general website registration, email subscriptions, and community features of the website. Your registration information, particularly your password, remains confidential and is never shared with third parties. To change your email address or password, log in to the corresponding section of the account settings on our website.
Demographic Information
This includes any information that describes your demographic or psychographic characteristics, including your geographic location (e.g. zip code, country/region, mobile location), frequently viewed products, and preferred language.
We generally collect demographic information regarding various activities, including general website registration, customer service inquiries, and site navigation information. If you create an account with us, you can modify certain demographic information stored in your account or in your browser. For this information stored in your profile on a third-party social network (e.g. Facebook, Twitter, Linkedin, Google+, etc.), see the “Social Network Information” section.
Technical Information on the Computer
This includes any information about the computer system or other technological devices you use to access any of our websites, applications or online services. We generally collect this information through automated technologies such as cookies and tags. This information may include your computer's IP address, operating system type, Internet Service Provider (ISP), and web browser type. For more information, see Cookies and Third Party Content.
Website Usage Information
This includes information about the use and navigation of our websites, applications and online services, for example, the links you click on, the pages, content and duration viewed, other similar information and statistics about your interactions with our website or application (for example, date and time of visit, the site you came from, frequently viewed products and site activities, etc.).
This information is recorded and stored using automated tracking technologies such as cookies or Yandex Metrica, and may also be collected by third-party tracking services (such as Google Analytic) that collect aggregate data (e.g. number of visits to a particular page, or the amount of time spent on a website). We may also use these technologies, such as Yandex Metrica, to capture information about how users respond to certain emails (for example, what time the email is opened, what links the email user resends this email, etc.). For more information, please see the Cookies and Third Party Content section.
Consumer Feedback
This includes information you voluntarily share with us about your experience using our products and services, including our websites and applications. This information includes unsolicited reviews, suggestions, or other questions and comments related to our products. We generally collect this information in the form of product reviews, Questions and Answers, inventory request, quote request, creating a file, sending technical solutions, customer reviews and Google customer service via email or hotline.
Social Network Information
This means any information that is part of your profile on a third-party social network (such as Facebook/Twitter, etc.) and which allows the third-party social network to share this information with us. The information includes your basic account information (name, email address, gender, birthday, current city, profile picture, user ID, friends list, etc.) and any other information or activities you permit to the third-party social network to share with third-party application developers.
To learn more about how we (or other third-party application developers) obtain your information from a third-party social network, please visit the relevant social network's website. You further acknowledge that your personal information is used for advertising purposes to match your information with that of a social network.
Payment Information
This includes any information you use to make a purchase, such as your credit/debit card information (cardholder name, card number, expiration date, etc.), and other payment information if you choose to pay by Paypal/Sorfort/iDEAL/Bank Transfer. This also includes the billing name and address associated with your payment method.
Children's Personal Information
ELFCAM does not sell products to children under 16 years of age. If you are under 16 years of age, you may only use our website under the supervision of your parent or guardian.
Special note for Children under 16:
If you are under 16 years of age, we advise you to inform your parents or guardian BEFORE giving your personal information to ELFCAM. If you are not sure whether you have understood anything in this section, you should seek assistance from your parent or guardian.
Special Note to Parents/Guardians of Children under 16:
We recommend that parents/guardians regularly check and monitor your children's email usage and other online activities. Please ensure that your child does not give out any personally identifiable information online without your permission.
Mobile Information
If you access our Website or the App via a mobile device such as a smartphone, the information collected may also include the device ID, brand and type, operating system and carrier company. operator.
Use of Personal Information
Personal information is collected to provide you with services and products. The following paragraphs describe the different purposes and features for which we collect and use your personal information, and the personal information of different types that may be collected by different methods. Please note that not all applications below will be relevant to all consumers.
Whenever personal information is transferred to our head office, other affiliates or Third Party Providers, ELFCAM SARL ensures that this information is transferred in accordance with the Privacy Statement and with the permission of applicable laws from us .
We may use your personal information in the following ways:
Account Maintenance
We use your personal information to maintain your accounts with us, such as administering consumer satisfaction or product optimization programs that are associated with your account. This typically involves using the personal information initially collected to create your account (e.g., personal contact information, payment information, shipping address, account login information, demographic information, etc.) or purchase history .
Customer service
We collect and use your personal information to provide you with customer service, including responding to your requests for information, inventory requests, quotes, technical solution requests, etc. If you have benefited from our service offline (for example, to place an order or request a quote by contacting the account manager instead of doing so directly online), we may display service data (the contents of the order or offline quote) in your account center to improve the management of your account. This generally requires the collection and use of certain personal information (such as your name, telephone or email address) and information regarding the reason for your request (for example, order status, technical problem, related question/complaint to the product, etc.). Customer service may be provided through various forms of communication, including email correspondence, call to the support center and live online chat.
Product Improvement and Customization
We collect and use your information to constantly improve our products, adapt them to your needs and offer new ideas. This primarily concerns the collection and use of demographic information and consumer feedback.
Product and Service Improvement
We collect and use your personal information to encourage you to participate more actively in the optimization processes of our products and services (including our websites and applications), thereby increasing overall brand engagement and improving our products/services. It mainly concerns the collection, use and publication of content made by consumers (such as product/order reviews).
An email will be sent to you and you will be asked to write a review about our products and services in this transaction. If you choose to participate in the Google Customer Review program, you will also receive an email from Google about this.
Third Party Social Networks
We collect and use your personal information when you interact with third-party social media features, such as "Post to Facebook" or "Post to Twitter." These features may be integrated into our sites or applications with the aim of allowing you to share ELFCAM products/news with your friends, or for other stated purposes. If you use these features, we may obtain certain information about you from your social network profile (see “Social Network Information”). You can learn more about the activity of these features and what profile information we may obtain about you by visiting the website of the relevant third-party social network.
Website Improvement and Customization
We collect and use your information to improve and personalize your experience on our websites and applications. This is done typically through automated tracking technologies that collect and remember certain account login information, technical information, information about prior use of the website and/or an IP address. For example, we save your login email address and password so that you can log in quickly the next time you visit our website. Based on this type of information, we can also show you specific ELFCAM content that matches your country/region.
Viral Website Features (e.g. sharing a cart/product or saved items with a friend)
We ask for and use your personal information so that you can use the site's viral features, such as our share-with-a-friend features. These features allow you to easily share certain information about products, saved items/carts or shopping carts with your colleagues or friends. These features typically require the collection and use of personal contact information (such as names and email addresses) so that the selected message or timely content can be delivered to the appropriate recipients. In most cases, we do not retain the information provided. In some cases (for example, as part of a sharing data referral program), we retain information so that we can track and conclude referral data. For the “share-with-a-friend” feature or other viral features administered by third-party social networks (such as Facebook's “Share” and Twitter's “Tweets” features), for more information, please visit the website of the social network concerned.
Execution of Orders
We collect and use your personal information to process and deliver your orders, and to notify you of their status. This concerns the collection and use of certain personal contact information, payment information, account login information and/or other information relating to your purchase (such as the products ordered).
As payments, shipping and delivery are done by a third party (bank, online payment company or logistics company), we will share your personal information with them to fulfill the order. Therefore, you may also receive communications from this third party (via email, SMS or other means of communication) regarding the fulfillment of payment or delivery.
Marketing
We may collect and use your personal information to send you marketing emails to keep you informed about what we are doing and to help you view and find our products and services.
Other general purposes (e.g. website security, internal search)
We collect and use your information for other general business purposes, such as maintaining the daily operation and security of our websites and applications, and conducting internal records and demographic studies. These activities primarily require the collection and use of certain demographic information, technical computer information, website usage information and consumer feedback.
Management of Personal Information
Your Right to Access, Correct, Update or Delete
You have the right to review, correct, update, delete or modify any of your Personal Information that you have provided to us, or to object to the collection, use or processing of your Personal Information by ELFCAM.
You can update your Account profile and Personal Information at any time.
You have the right to refuse the display of your offline service data in your account center on the ELFCAM website by contacting us by email or online chat.
You have the right to stop marketing emails, which you can do through My Account or by clicking “unsubscribe” at the bottom of each marketing email. Please note that unsubscribing from marketing emails will not stop service communications, such as order status updates, or responses to your questions and requests, etc.
If you have any questions about privacy regarding access or correction of your Personal Data, please contact us through our inquiry form, send an email to contact@elfcams.com, call +33 (0) 6 68 54 91 77 or write to us at the following address:
ELFCAM
24 Avenue de l’épi d’or,
94800, Villejuif
France
In your request, please specify
what Personal Information do you want to modify or delete
if you would like your Personal Information that you have provided to us to be deleted from our database
tell us what limitations you wish to impose on the use of your Personal Information.
Although most access-related questions and issues can be addressed quickly, complex requests may take longer. In these cases, the issues will be resolved, or we will contact you regarding the issue and appropriate next steps, within 10 business days.
Retention and Deletion
ELFCAM will retain your personal information for as long as your account is active; to provide you with products or services; for the purposes described in this policy or at the time of collection; as needed to comply with our legal obligations (for example, to honor opt-outs), resolve disputes and enforce our agreements; or as permitted by law.
At the end of the retention period, ELFCAM will delete your Personal Information so that it cannot be reconstructed.
If you have any questions or wish to remove your personal information from our database before the stated period, please contact us via our request form, send an email to contact@elfcams.com, or call +33 6 68 54 91 77 .We will Address the matter or contact you regarding the problem and appropriate next steps after investigation, within 10 business days.
Safety Production
The security of your personal information is very important to ELFCAM. We use physical, electronic and administrative safeguards designed to protect your personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction.
Additionally, ELFCAM uses standard protocols and security mechanisms to exchange transmission of sensitive data such as credit card details. When you enter sensitive personal information such as your credit card number on our site, we encrypt it using Secure Socket Layer (SSL) technology.
In the event that your Personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, ELFCAM will notify you by email or mail. ELFCAM will inform you as soon as possible, in accordance with the reasonable needs of law enforcement and/or ELFCAM SARL in order to determine who is responsible for the infringement and restore the integrity of the data system.
Conflict Resolution
If you have any complaints regarding our compliance with this policy, you should first contact us. We will investigate and attempt to resolve complaints regarding the use and disclosure of your personal information in accordance with this policy.
If you have any unresolved privacy or data use concerns that you believe we have not addressed adequately, you can visit the website of the European Commission's Dispute Resolution Platform (OS ), available at the following address:https://ec.europa.eu/consumers/odr/.We are prepared to participate in an out-of-court conciliation procedure before a consumer arbitration board.
