Shipping

ELFCAM offers delivery options such as Fedex, DHL, Chronopost, Colissimo. Please note that orders qualifying as Free Delivery are shipped by Chronopost or Colissimo in French territory. If the customer needs to change the address or delivery method, the customer must pay the additional costs. For more information, you can visit the payment or shipping policy page.

You can also collect your items at:

ELFCAM
24, Avenue d’épi d’or,
94800, Villejuif

during the following opening hours: 10:00 a.m. to 18:00 p.m. without appointment (write the comment on your orders).

Goods damaged during transport must be notified by the customer to the seller. And if any delay is caused by the logistics company, please notify your account manager as soon as possible.

We can guide you on repair procedures. But ELFCAM will not be responsible for any losses. In order for each customer to receive the items as quickly as possible, your order can be shipped in several packages at no additional cost to ELFCAM.

For air or sea transport, customers must be informed whether the goods must be collected at the airport or port. If customers can collect the goods from the airport or seaport, it is necessary to know the documents to prepare and the fees to pay. If customers cannot collect the merchandise, the home delivery service and fees must be negotiated in advance with the account managers.